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1. Do I need a prescription to order medication?

Yes, for all prescription (Rx) medications, a valid U.S. doctor’s prescription is required. You can upload it during checkout or have your doctor send it directly to us.

2. Can I transfer my prescription from another pharmacy?

Absolutely. Just provide us with your current pharmacy’s name and phone number. We’ll handle the transfer process on your behalf.

3. Are your medications FDA-approved?

Yes, all our medications are sourced from licensed U.S. wholesalers and manufacturers and are FDA-approved for safety and effectiveness.

4. What’s the difference between Rx and OTC medications?

Rx (prescription) medications require a doctor’s prescription. OTC (over-the-counter) medications can be purchased without one and are generally used for minor conditions.

5. Can I refill my prescriptions automatically?

Yes! We offer automatic refills on eligible prescriptions. You’ll receive a notification before your refill is processed and shipped.

1. How long does shipping take?

Standard shipping usually takes 3–5 business days. Expedited shipping options (1–2 days) are available at checkout.

2. Do you offer same-day delivery?

In select areas across the U.S., yes. If same-day delivery is available in your zip code, it will be shown during checkout.

3. What are your shipping costs?

Shipping is free on orders over $49. For smaller orders, standard shipping is $4.99, and express shipping starts at $9.99.

4. How do I track my order?

After placing your order, you’ll receive a tracking number by email or SMS. You can also track your order in your account dashboard.

5. What’s your return policy?

Due to pharmacy regulations, we cannot accept returns on medications. However, if there’s an error or issue with your order, please contact us for a resolution.

1. Do I need an account to order?

You can place a one-time order as a guest, but creating an account allows you to track orders, save preferences, and manage prescriptions easily.

2. What payment methods do you accept?

We accept Visa, MasterCard, American Express, Discover, and HSA/FSA cards. Apple Pay and PayPal are also supported.

3. Is my payment and personal data secure?

Yes, we use 256-bit SSL encryption, HIPAA-compliant systems, and secure third-party processors to protect your personal and medical information.

4. How do I contact customer service?

You can reach us via live chat, phone support (toll-free), or email. Our team is available Monday–Saturday, 9 AM to 8 PM (EST).

5. Can I update or cancel my order?

Orders can be modified or canceled within 1 hour of placement. After processing begins, changes are limited, especially for prescriptions.

Find quick answers to the most common questions about our pharmacy services, prescriptions, and orders. Still need help?

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Frequently Asked Questions

General

Orders & Shipping

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